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11 Support
We are devoted to making your experience with the E22/E44 trouble-free and productive. If
the troubleshooting and operational sections of this manual did not help resolve your
questions, several support options are available to you:
11.1 Lynx Website Support Resources
Logging on to www.lynxstudio.com > support will provide several options for resolving your
support issues:
Support Ticket
For direct attention from the Lynx Technical Support Staff, registered users can
submit a support ticket online that details their problem and steps they’ve taken to
resolve it. Most Support Ticket submissions are responded to within 24 hours.
Frequently Asked Questions
An extensive catalog of FAQs derived directly from our most common tech support
inquiries. Our FAQ section is updated regularly and designed to allow users to find
the answers to their most common questions quickly.
Firmware and Driver Downloads
A library of current firmware and driver files is available for download and
installation. Check back regularly to insure that your Lynx Card is up-to-date.
Lynx Support Forum
An online support forum provides a venue for Lynx customers to post questions and
issues, and receive responses from other users as well as Lynx technical administrators.
Searching previous posts is often an excellent way to uncover valuable information
about Aurora operation and troubleshooting. See http://www.lynxstudio.com/forum
11.2 Telephone Support
Complimentary telephone support is available by calling +1 (714) 545-4700 extension 206
from 9AM to 5PM Pacific Time, Monday through Friday, excluding United States Holidays.
11.3 Registering your E44/E22
Lynx is committed to providing you with the best service possible. To help us serve you
better, please be sure to register your E22/E44.
Register on the web at: www.lynxstudio.com > support > Register Your Products.
Once you are registered you will automatically receive notifications of new products and
upgrades.
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